FAQ's
01
How do I place an order?
Orders can be placed online by adding all the desired items to the shopping basket, then simply following the step by step instructions to finalise the order.
Orders can also be placed by email or by phone.
02
How long will my order take?
Delivery takes 1-3 working days depending on the customers location.
03
Can I track my order?
Yes, after placing an order, you will receive a tracking number which you can input into the 'Order Tracking' page. You will then know where your items are at all times.
04
How much is the delivery charge?
Delivery is charged at checkout at a fixed cost meaning that the price for delivery of one item is the same as ten items.
05
I’ve seen something in store but it’s not online. How can I find it?
Our range of products on finetexcreative.com is a select range of the merchandise available in our stores. If you have seen something in store but can’t find it on finetexcreative.com, simply call
Finetex Creative's Customer Services Team on 0208 678 8772.
06
I’ve seen something on finetexcreative.com but it’s no longer available. How can I find it?
If the product is no longer available on finetexcreative.com it may be that the product is no longer in stock. Call the Finetex Creative Customer Services Team on 0208 678 8772 for further information.
07
Can you send me a sample?
Unfortunately we do not provide samples.
08
What are your opening hours?
Our opening hours are:
Monday - Thursday: 10:00 - 19:00 (GMT)
Friday: 10:00 -18.30 (GMT)
Saturday: 10:00 - 19.00 (GMT)
Sunday: CLOSED
You can order online 24 hours 7 days a week. The sooner you place your order, the sooner it will be processed.
09
What are the measurements of your products?
Our general guide for measurements are below:
Wax Prints - 6 yards, 48 inches width
Head-Ties - 2 yards, 2 yards width
Please be sure to look at the product description when you are purchasing your product.
10
What payment methods are accepted?
We accept:
PayPal Online and Bank Transfers.
11
Can I make a wholesale order?
For wholesale enquiries including prices, please contact us via the 'Contact Us' page or alternatively phone us +44 (0) 208 678 8772.
Please note that in order to qualify as a wholesale customer you must purchase a minimum of 20 items or 100 yards.
What is your return policy?
Returns and refunds are accepted as well as exchanges. Items must be returned within 14 days of the purchase date and must be in the same condition as they received it. Unless an initial mistake was made on our part, the customer will be liable for the cost of the returned parcel.
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